Is anyone in charge of these people? That person needs to be brought out of his parents basement, have the Cheetos washed off his face and fingers, and fired. These people are running around doing whatever they want. I have scheduled an appointment to have warranty work done twice. Geek squad has rescheduled those appointments 3 times with only 5 minutes to 15 minutes notice each time from the original appointment. No confirmation email the day before like “they are supposed to”. No explanation except that the tech didn’t feel like taking the appointment. Who is in charge of these invalids? So far I have paid for warranties that neither geek squad nor Best Buy has fulfilled their end of the contract for. That’s what you’re signing when you sign up for their fraudulent money trap of a warranty. It’s a contract. How many times do these people need to be sued before they stop ripping off the customer? They can’t answer questions about accountability. There is never a supervisor working. No one is in charge at either Best Buy or geek squad. My entire extended family will not do business with these thieves and conmen anymore. They have balked at providing their end of the warranty to our grandparents purchases. They’re in their 80’s. These people have no problem ripping regular people off but the way they treat veterans and the elderly is absolutely despicable. None of our warranties have been honored and nothing has changed in the last 5 years of having to deal with them. They also sell customers broken and damaged warranty parts when you can get them to show up and all the techs can say is ‘hey I just do what I’m told to keep my job.’ Despicable pathetic thieves. They will steal and lie to everyone and sell their own grandmothers for a nickel. Do not buy anything from these people or any company they are associated with as you are guaranteed to be stolen from and they don’t even try to hide it.
