I bought an LG computer from Best Buy. I couldn't make the micorphone or speakers in the computer to work. After 30 minutes on line with their service people in India, they told me to take the computer to a local Best Buy store to rhave them replace the sound and micorphone hardware. I drove 30 minutes to the nearest stores and was told I needed to exchange the computer for a replacement as they couldn't replace the part. I was travelling, so I asked them to have one shipped to New Orleans where I would be. They said they couldn't do that. They told me to call the store in New Orleasn. After 9 phone calls and no response, I called the Geek Squad (India) and finally was able to speak with a servcie agent. He told me the exchange would be made at a store in New Orleans, and he ordered the replacment. He said it would be ready for pick up on the 9th of October and I would receive an email when it was ready to exchange. Today, the 10th, I called them 8 times times. No answer. I went on the Best Buy website and received a message that an agent would be avaiable in 10 minutes. That was an hour and 45 minutes ago. This is not the first time that stores don't answer the phone. I a a Best Buy Total member for which I pay around $189 per year. NEVER AGAIN. No one at their stores has the time or inclination to answer the phone. This includes the store in Avon, Ohio, Stuart, Forida, and Hanrahan, Louisiana. If you need to speak to a person at any of the stores, in my experience the odds are 1 in 20. The Hanarahan store today had a message that my wait time for a person to speak to was 1 hour and 50 minutes. Really?
