I had purchased a refrigerator from Best Buy to replace an existing refrigerator that had stopped working. Delivery was scheduled for today, 10/18/2024 and I took time off of work in order to accept the delivery in a 4 hour time window beginning at 11:30am. At 10:29am today, I received a text telling me I needed to “schedule my delivery”. I called their customer support to question this because it was already scheduled for today. They said their “agent called out today and you will have to reschedule”. No other options were presented and no compensation was offered for the now wasted vacation time I took from my job to receive the delivery. I cancelled my order. If Best Buy can’t afford more than a single delivery agent for an entire metropolitan area, I have no confidence I would receive competent support from the company should I need it in the future and thus choose not to do business with them going forward.
