Best Buy Canada , Buying an insurance policy for my cell phone is useless!!!I did buy one for my son's phone.He has epilepsy and he broke his previous phone while having a seizure.When I pitched his Currant phone, I explained to the sales person that we would need an immediate phone replacement or a loaner phone because this phone is also connected to his epilepsy monitor to let me know that he is having a seizure and needs emergency help. the sales person advised us to purchase an insurance policy and promised that we will not be without a phone.BTW the insurance policy cost more than the phone. I did purchase it because we may have more then one time need.We'll, my son did have a seizure!He dropped the phone and the screen broke.We immediately went to best buy to either repair or replace the phone.When we got there customer service told us that we will have to mail the phone back to the manufacturer and wait to have it repaired or replaced.My son tried to explain to them that the epilepsy monitor is attached to this phone and it still alerts me when needed (at least 5 times a day).So we can't just send it back and be without a phone.Their alternative was for him to pay a $900.- deposit that will be refunded when we return it!My son is disabled and lives on $1200.- per month He does not have $900.- available.I am an 81 years old senior, living on oap I do not have $900.- to spare.The sales person who sold us this phone was aware of this and promised that all this will be taken care of without any problems.The store does not have the name of that salesperson and won't honor the insurance policy as promised.I no longer drive so we use Uber $45.- each time we go to the store.I can't afford this.Best buy is putting my Son's life and safety at risk!!!!!Byer be ware when purchasing an extended insurance policy from best buy!!!!!
