Review for Best BuyI recently attempted to purchase a power lift chair for my ill uncle through Best Buy’s online chat, seeking to add assembly and haul-away services for his old chair. Despite multiple assurances from various representatives that haul-away service was available, I was repeatedly transferred and ultimately directed to call an 800 number. After spending over two and a half hours navigating through chats and calls, I was finally informed that haul-away service wasn’t available for this product. This experience was frustrating and time-consuming, highlighting significant communication issues within Best Buy’s customer service. I hope the company addresses these inconsistencies to prevent future customers from enduring similar ordeals.
