I ordered an Apple Watch for a Christmas present. The total was over $350 so it was quite an investment. I ordered it on December 17th. It was scheduled to arrive before Christmas on December 20th. A box from Best Buy arrives on schedule from FedEx. Imagine my surprise when I open the box and it is empty except for the bubble wrap. The Fed Ex site says the package they delivered was about half a pound which when I weighed it, was the weight of the box and bubble wrap. The watch weighs about a pound and a half so it is obvious Best Buy sent me an empty box and/or someone in their shipping department stole it. I called them immediately. The person spoke limited English and was totally unhelpful. She refused to switch me to someone who could actually help. Her response? Wait for an email from us in a couple of business days. How about the Christmas gift? I guess I'm just out of luck. I had to spend more money and get it last minute at Walmart. I bought a lot of stuff from Best Buy over the years. I've always been satisfied. However, I'll never order another thing from them again. Shameful.
