I had the worst customer service experience yesterday at the Best Buy Downtown location (Robson-Granville) Canada while trying to purchase a phone. Unfortunately, we encountered an employee named Farnaz, whose lack of professionalism and disregard for customer service was shocking.Despite our preference to speak with someone who speaks Farsi, Farnaz spent nearly three hours chatting, laughing, and eating a sandwich with a single customer who appeared to be her friend. Meanwhile, my time was completely wasted, and my day was ruined. During this time, her colleagues each managed to handle 3-4 customers efficiently, yet no manager seemed to address Farnaz’s behavior seriously.We eventually escalated our frustration to the manager, Freddy, who was patient and helpful in resolving the issue. However, the overall experience left a very negative impression. It’s surprising and disappointing that such poor customer service went unchecked at a store where I have always had positive experiences.I strongly recommend avoiding Farnaz if you visit this location to avoid a similarly frustrating experience. Best Buy is known for excellent customer service, but this interaction was far below expectations.
