Worst customer service by far. We purchased matching LG refrigerator, oven and microwave from Best Buy. We were also total tech subscribers until this incident. The display on the microwave and the oven both stopped working. I had total tech come diagnose. The technician charged $90 to tell me the microwave is not worth repairing and should replace. Then charged another $90 to diagnose the oven. The oven he confirmed that Best Buy installed wrong and caused the wiring to short out. This could have burned my house down. He noted in our work order that we should not be charged for repairs to the faulty installation. I called Sandy at Best Buy to confirm that I would not be charged when he came back to repair. Wrong he came back did the repairs and said that will be $165. My wife said what about you told us we would not be charged? He said geek squad needed to charge but assured that with the notes in the system Best Buy would credit us back!! Well that is where it all went sideways. Best Buy will not credit any of it back! I told the tech and Sandy from Best buy that if I would have to pay I would not want the repairs done! What a big scam total tech is $179.99/ year for shitty customer service and they did nothing for me!
