I ordered a wash machine. They sent one that was defective. So they sent it back and was going to deliver on Saturday morning. I live in a apartment and have no where for this to just sit. But that is the only thing they could do. And come back on Monday and install. I told the supervisor that the delivery people would have to put it in the spot the washer goes. They said no. Not the best buy I knew. I ordered one from Home Depot cost the same. They were happy to make it right for me. They did not do delivery charge.