I have been a loyal Best Buy customer for many years. I always have purchased my electronics and many smaller home appliances here. But today I am done.I purchased a set of Beats Studio Pro headphones for my wife for Christmas. We were going on a cruise and these were highly recommend for iPhones. My wife decided to use her iPods instead of these earphones and did not want them. I did not get a chance to return them until January 22, a week after the deadline. I understand return policies but hoped an exception might be made based on my past purchases, my Best Buy credit account history and having never returned anything. I was wrong. Though polite at the store, they basically told me I was out of luck but that I might chat with customer service.I did contact customer service but got the sales department who suggested I try the next day. I did do that and was connected to Benjamin in sales. After I explain my dilemma, he connected me to customer service who handled returns. After 30 minutes chatting with Angela in customer service, she said I was out of luck. Of course, she was sorry but she could do nothing. I asked to chat with her supervisor and she said she would connect me with him, a person named "John".I truly believe this was a dead mailbox because John, if he ever existed, never came on, even after 40 minutes. I spent a very long time waiting.I am convinced that Best Buy is trying its best to be the next Bed Bath and Beyond. It's customer service lacks service. It's lack of loyalty to loyal customers is telling.Yes, I was late in getting these back. I was over seas and did not want to spend the three days between Christmas and leaving by fighting the return line at Best Buy.There are other choices and, frankly, cheaper ones. I felt a sense of loyalty to Best But, but it was not reciprocated. So they have lost me as a customer by not even considering advancing my request or, at worst, sending me to phone wait pergatory. I hate writing a negative review because I know how important a good word is. But it is deserved.
