I bought a Samsung TV online from Best Buy a couple of years ago, along with a 5-year Geek Squad extended warranty. Last week, I tried plugging an optical cable into the TV's optical output jack, and the jack's spring-loaded door/shutter broke (which make the jack difficult, but not impossible, to use). I chatted into BB's support today, explained the problem, and was immediately told "Sorry, we don't cover accidental damage." I've used optical cables for decades and have never even seen a broken jack, much less broken one myself, but because my Samsung's optical port disintegrated on first use, they call it "accidental damage" and refuse to cover it under warranty. Looks like I'll have to wait until the next toilet paper shortage to get any use from my Best Buy Geek Squad warranty.
