I’ve had the absolute worst experience with Best Buy, and after everything I’ve gone through, I will never shop here again once I use up my remaining store credit. Their complete lack of accountability, misleading information, and horrendous customer service have wasted hours of my time, and I was fully prepared to take them to small claims court to get my issue resolved.I participated in a trade-in promotion for a new phone and a gift card. On the day of my trade-in, the store had no stock of the new phone, but they still took my old device, promising I could pick up the new phone later. Then, after two weeks of me going back and forth to the store and making countless phone calls, I was suddenly told that the promotion had ended and that I wouldn’t be getting the new phone. To make matters even worse, Best Buy had already shipped my old phone off to who knows where, leaving me without a phone, without a replacement, and without any resolution for over a month. The store held my property with no updates, no accountability, and no solution until I escalated the issue to the Attorney General’s Consumer Protection Division and was ready to file a small claims court case. Only after I made it clear that I was serious about legal action did they finally start taking me seriously and work toward a resolution.They issued a store credit instead of phone since I already purchase another one elsewhere.Since I had store credit from that nightmare, I used it to buy a dishwasher with installation. Before purchasing, I called to confirm what installation included, only to find out that Best Buy’s so called "installation service" was a joke all they do is connect 2 water tubes and charge $180 for it, which I could have done myself in 30 min or so. Had I not checked, I would have been completely misled about what I was paying for. I canceled the installation, and while I did receive a refund, it was short by $60 for no clear reason. Another ridiculous waste of my time trying to sort out their mistakes. When the dishwasher finally arrived, it was damaged. I then spent another week on the phone trying to get a replacement, followed by a two week wait for it to arrive. This process should have been simple, but Best Buy made it an exhausting ordeal.Now, I’m dealing with yet another issue. I was promised a rebate in store credit for my dishwasher purchased that was supposed to be provided by the manufacturer in form of a discount, which I was supposed to receive as a gift card since I paid with store credit. But instead of simply issuing it, Best Buy gave me the runaround yet again. After spending 1.30 hour on chat getting nowhere, I was told that the online team "cannot issue gift cards" and given a generic support number as if that would help. I’m done With Best Buy!!! This company has wasted more of my time than any other retailer I’ve ever dealt with. The customer service is a nightmare, their policies are misleading, and no one takes responsibility for fixing their mistakes. The only reason I’m still dealing with them is because I want store credit they promised to honor from the rebate program. Once I’ve used it, I am done with Best Buy forever.If you value your time, your money, and your sanity, take your business elsewhere, this company is not worth even 1% of your time. I hope they will become bankrupt! All their numbers shows they are moving toward that one day.
