bestbuy

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sad, unpleasant, disrespectful

I don't even know how to start because I'm so upset, tormented, angry, disappointed, hurt, feeling like I don't matter, like they don't take me into account, I was there all day yesterday from 7 to 7, meaning I lost a day of work waiting for my delivery which never arrived, I didn't receive a single call or text explaining what happened and you call and nobody knows anything and we even went to Best Buy in Hialeah and no matter how much the manager Danny tried to help us he couldn't and he just lets you know that they can't do anything, they changed the delivery date for another week of waiting and to top it off you have doubts that it's going to work because nobody gives you an answer or helps, the manager told me today they call you to see what happened and I haven't received anything, never in my 30 years in this country have I had such a horrible experience with a store, I feel very bad it's incredible that this is happening and the worst thing is you don't know what's going to happen and my order doesn't arriveNo se ni como empezar de lo disgustada,atormentada, enojada, desilusionada ,herida ,de sentirme como que no importo como que no me tienen en cuenta, estuve el dia de ayer entero de 7 a 7 ,o sea perdi un dia de trabajo esperando mi delivery el cual nunca llego,no recibi ni una llamada ni un texto nada explicandome que fue lo que paso y llamas y nadie sabe nada e incluso fuimos a best buy en hialeah y por mucho que el mamager Danny trato de ayudarnos no pudo y simplemente te deja saber que no pueden hacer nada ,cambiaron la fecha del delivery una semana mas de espera y para colmo tienes la duda de que vaya a funcionar por que nadie te da una respuesta ni ayudan,me dijo el manager hoy te llaman para ver que paso y no he recibido nada ,nunca en mis 30 anos en este pais habia pasado por una experiencia tan horrible con una tienda ,me siento muy mal es increible que esto este pasando y lo peor no sabes que va a pasar y mi pedido no llega

1
Date of experience: Mar 25, 2025