I recently purchased a new computer and in the process of downloading files from the old computer to the new one, some documents in Word and Excel were lost. I contacted Geek Squad remotely and they got on my computer. The first person I spoke to simply opened every folder to see what was there. I told him I had already checked every file so he was stumped. At this point he transferred me to level 2 but first I had to pay $39.99. By the way I was so glad to be transferred because I could not understand most of what the first guy said. The person at level 2 was on a chat box but he couldn't solve my problem either so I asked for a refund. He gave me a phone number for the refund. This was the most frustrating part of it all. The lady I spoke to had such a strong accent that I could not understand more than about 10% of what she said. I took probably 20 minutes before she found where I had made the payment and eventually got the refund processed, I hope. It is so frustrating to speak to someone from a foreign country who cannot communicate.
