We bought a 512 GB Samsung phone, but received a 256 GB (lesser model). I have spent 6 hours over three days talking with nine people and made two trips to the local store. The manager in the store called customer service and spent over an hour trying to get them to help us. We were told the phone would be replaced and drove home. Thirty minutes later they emailed a cancelation and we had to drive back to the store. After another 30 minutes on the phone with the store manager, customer service said they would take care of it and would call us the next day. Nope. Never heard a word. So, back on the phone yesterday for two hours with three different people. We were told the L.A. store didn't have any, but then two different customer service agents verified that they have three in stock.Lies, lies, lies. Still, Best Buy is refusing to take responsibility for its error. The customer service is crap. They say we have to take the phone back to the store it was shipped from. I live in Chicago, and the store is in Los Angeles. Customer service cannot connect you to the store, and the store phone number only goes to customer service.So, there is no possible way to get help unless we fly to L.A. and go to the store. I finally called a corporate number and spoke with a very nice man who did his best to help. He sent a detailed message to the store manager in Los Angeles and told us we would be contacted within 24 hours by the store.Nope. Total B.S. I'm canceling my Total Tech membership as soon as my camera warranty is up with them, and I'll start shopping at B&H Photo and other stores. Never got ripped of by BestBuy before but looking at their reviews now I can see they don't give a damn any longer.Tomorrow, I will be filing a complaint with the Attorney General and the Better Business Bureau. With over 25 years of experience in online marketing, I am proficient in utilizing blogs and forums to disseminate information quickly. I will spend my day telling my story everywhere online that I can reach. I will ensure that people know the only way to shop at Best Buy without getting ripped off is to walk into the store and make a purchase. Don't order it online as they will NOT back you up if they screw up.
