I would give customer service a zero. I will use my points and not purchase from them again. Stupid system of continuously changing certificates to points and back. Takes customer’s time and effort; won’t you to lose what you earned! Ridiculous!Four different representatives LIED to me about documentation of placing notes about case in my file ( product under warranty SECOND time not working; Their Brand). Each time, I called for update I was told there were NO updates entered! By 4 different employees; NOT ACCEPTABLE. Each kept me on phone for inordinate amount of time; probably so they didn’t have to help any one else! ALL call centers should have technicians that are able to mute background noise. I am no longer purchasing from vendors that do not consider this.Also, shipping delivery should have comment section for directions. For me, leave at apt door; medically necessary. In addition, our lobby has a lot of songs that day, “ Do Not Leave Packages in Lobby”. Best Buy is on the list of closing stores. They have a very limited time frame for returns, stocking fee, do not accommodate for ADA compliance for customers needs, plus service is awful 😢 I truly hope management reads this or whomever buys them out!
