We first called BB when we suddenly found ourselves in need of a refrigerator replacement. On the phone we were advised we had to visit the store. At the store the sales people contradicted the advice we’d gotten and told us they couldn’t handle the purchase in the store. After 45 minutes of waiting, someone on the store was able to telephone the proper appliance sales person. After being told our replacement would take six months, we decided to downgrade to GE from Viking. Five service appointments later, that unit was replaced by another GE that arrived with the same problem. We were then advised that GE made junk. It was then that we paid several thousand dollars to upgrade to the Viking unit. Several months of waiting has seen two canceled delivery appointments, as we now are awaiting our third appointment a few weeks from now. We’ve been told both that this unit is back ordered and that it’s sitting in a nearby wharhouse. There’s no way to determine which advice is truthful. It’s now 15 months since this began. There has been no way to calll anyone in the store. The only people who pick up a telephone for customer service are in Panama City; where different representatives provide contradictory advice. My wife grew tired of the whole thing long ago: Making repeated plans to meet delivery people who don’t show up. Lessons learned. If there’s no unit in stock, find a store that has what we need and has sales people who are accessible by phone.
