Wow! I was shocked today when I was returning an item at BBB (that I had purchased today and had the receipt) and the return was refused. BBB has contracted a company, The Retail Equation, to track customer returns. The records showed that I made six returns in a year so now I cannot return again for six months. I was aware of the BBB return policy but was never informed of the limit on returns. When I return a product, I always have a receipt and my ID so I am not doing anything fraudulent. When buying things for the home, which is most of the merchandise BBB carries, I would think that they would understand that customer needs to take things home to make sure the purchase matches with the decor, etc.
