Wow, the lengths they go through to procure a sale and a membership, then leave customer hanging with no recourse. Truth is their merchandise is frequently poorly reviewed. No doubt some products are exceptional. But their shipping results in huge numbers of damaged products delivered. Buying 4 exquisite Bormioli Martini glasses case in point. Crappy packing delivered one glass smashed to bits. Customer Service? NONE. No response to request for a single glass replacement. Simple, no?? However their policy is you bring the entire set into the store for remedy. Or, you can use all of your time to send the entire set back to them for evaluation. No consolation if the second shipment arrives with more damaged goods.Meanwhile you're stuck with broken goods. No personal CS contact ever available to make a case for decent parts placed in service. Well, let's see if the credit card believes a just resolution has been offered. Meanwhile, they can suffer with a total charge-back.Hope it causes them more pain than inflicted on me.Days of "Customer is Always Right" are GONE FOREVER>
