Have called 3 times today to the company Bed Bath and Beyond shipped through (LSO - Lone Star Overnight)...was supposed to get here 3 days ago. Called LSO....one time, disconnected while on hold @ 22 minutes. and two more around the 14 minute mark. Called once yesterday...disconnected at 15 minutes.Something's not right. Bed Bath and Beyond was who is using them for my product. Won't shop at Bed Bath and Beyond online anymore. Terrible.