I ordered an item online beginning of April with the promise of prompt delivery. Today June 10, nothing has been delivered. When I received the first notice of delivery delays I felt it is okay to wait a couple weeks. The second notice mid May, I send them an email with my wish to cancel. No response! I then called - no live person. I ended up chatting with their customer service, got dropped. Restarted the second person on chat. After being told that the order cannot be cancelled even though my order has not been delivered in over a month, I insisted to stop the order immediately with their next level supervisor. I was told the order is canceled 2 weeks ago. Never received an email of cancellation, but trusted that Bed Bath and Beyond is doing the right thing taking care of their customers. Well, here I am June 9, receiving a request for payment in my email - acknowledging that the item is still with the manufacturer and still delayed. Who has ever been in a situation like this? I feel like a hostage of BB&B
