Can I give zero stars?Placed my first online order with them 3rd week of November. On their website said it would be delivered Dec 1.Followed the tracking I was sent, saw that it looked to be going thru US/Canada customs, then suddenly "DELIVERED' status to Buffalo. I live in Ontario Canada.So called their customer service on Nov 29. Call was answered mid afternoon within 5.minutes.Rep was kind of laughing at me like she was having a breakdown I guess from having to now repeatedly defend her company's stupidity. She said "oh little bit of kinks in the system still with Canada. So you will receive another tracking number once the order passes customs and on the Canadian side, it will start moving within 1 to 3 business days of arriving in Buffalo.This was 7 business days ago. Tracking has not moved an inch only confirms it apparently arrived in Buffalo last week.Tried calling cs again this week to find out what is happening. WHAT A JOKE. I thought I had elves stuffed in my ears..."your wait time is 180 minutes...250 minutes..." for someone to answer the bloody phone??Now noone answering emails, social media messages.What happened between the end of November and beginning of December 2023? Did all the staff get fired or is the company going out of business again?FOUR hours to answer the phone...must be something catastrophic that happened and guessing like most other here that we are not going to be getting our orders before Christmas, let alone at all.You can't even apply for a refund online!!Pathetic.**I will amend/add to this after finally shouting loud enough on social media (Twitter X), I was answered by their social media team and assigned someone from their Executive Office in the USA.I ALSO contacted LandMark, the courier that hands off to the Canadian side and their agent was the most helpful getting the package finally moving.Use email:Twitter (at) bedbathandbeyond (.com)With your order number, the name and address on your order. They maintain they will get back to you within an hour, unless it's near the end of the business day it will be the next morning.
