I recently moved and decided to purchase some furniture through BB&B after searching online for options.Everything was fine and convenient until one of my boxes got to me all beat up and the chair it contained was missing the screws. I had included the shipping insurance since it was furniture and I live in an apartment building. BB&B said I had to go through the shipping insurance (Extend) if I wanted a return and I was bounced from one side to the other for weeks.The Extend portal crashed as I was finishing the shipping insurance claim, I called and the rep said the claim had gone through and only pictures were missing. I sent the pictures several times, but every time the reply to my email was to make a claim and every time I called the reply was to just submit the pictures because the claim showed in the system. I asked them to reset the claim and then my order wouldn’t show in the portal.I gave up, I gifted the chair to a friend that said they didn’t mind the screws were missing. I tried getting the screws myself but I got so upset that I just wanted the chair out. I don’t plan to buy with BB&B and certainly don’t intend on buying shipping insurance, I think I prefer the order to get lost than dealing with Extend.
