Title: Customer Service Knows How to Pretend — But Not How to Process ReturnsI returned an item worth around $16 to Bed Bath & Beyond and followed all instructions. Yet, customer service acted as though they couldn’t grasp the concept of a return — despite tracking, proof, and repeated outreach. No refund. No explanation. Just blank stares and feigned confusion.With time and compounded frustration, that $16 has become TEN MILLION DOLLARS in emotional damages (give or take)! At this point, I’m owed more than just a refund — I’m owed dignity and maybe a class-action lawsuit.Bottom line: Bed Bath & Beyond, you’ve got some serious rethinking to do. Until then, I’m taking my business — and my imaginary billions — elsewhere.
