When I involved the Boston BBB to assist in resolving a matter with Vistaprint.com and Cimpress USA, they closed the complaint based upon the company stating they would refund my money within 7 days. This reflects highly with the BBB that they resolved the complaint, and looks highly on Cimpress USA whom responded and offered a solution.However, Cimpress never delivered a check in 7 days, not 14 days, not 21 days. When I followed up with the BBB, they also told me to keep waiting before they would reopen the complaint.
