Latham Pools, NY.This business does not stand behind their work. We contacted them in April to see if they could repair the hotel outdoor pool. We sent pictures and after a few days they stated they could repair. The payment terms is 75% up front before we can be placed on a schedule.( We were not informed this at the beginning) I sent the check at end of April I was informed we are on the schedule for May 31. Tentatively. They did arrive on that date however the people they sent were not organized and did not stay in communication. They left one day and their tools were around the pool. We contacted the company and they responded they will contact to see what is the progress. The pool repairs were finished on 6/4 and they left trash and their barrels in the pool . We notice additional web cracks and after draining the pool again we saw the middle of the pool is elevated. Water is trapped on the side. We sent pictures and on June 5 was our last phone conversation. Yesterday we received a call around 3pm after more than 2 weeks of myself and another person emailing and calling a few times a week for communication and discuss their plan to correct the issue they developed. As of this writing on June 24 at 8:44am we have not talked with Luke who we were told is the person that will need to be involved. He did speak briefly to my maintenance supervisor on June 23 and he asked for pictures. He was told to call me and I have not spoken to anyone.
