I never thought I would be reviewing the BBB until now. Long time small biz owner who paid for BBB membership and accreditation for years. A+ rated always. I am 84 yrs old and had hip replacement in Oct 2023. I was hospitalized and then in assisted living for 7 weeks and returned home Dec 20th 2023. I find emails threating me from the BBB for violation of trademark infringement for displaying the BBB logo I have always displayed. Angry I reached out to the BBB and no lone returned my calls. I should also add my A+ rating dropped to an F rating while I was gone. Finally I spoke to their legal department and because I missed 2 months payments to them while in the hospital they dropped my accreditation and rated my business an F now. They said I can re apply in 30 days. There is no way in hell I will ever be a BBB small business subscriber ever again. This is so unprofessional on so many levels it makes my blood boil.
