I called to cancel my subscription with them a few months ago. I just found out they never canceled my subscription and it just renewed for another year at almost $1,000. We are reviewing the audio recordings where I specifically asked them to please do not renew my subscription. They make it near impossible to cancel, saying they will send you an email but the email is actually only in your BBB account email system (which you do not get notifications for). Their entire website and system feels like it hasn't been updated since 2005, it's basically useless. I now have no trust in BBB at all and their rating system means nothing to me if I see it on someone's business. What a shame
