Recently I filed a complaint against Cheapoair.com with NYC BBB. After the company responded and I refused, and the company responded again and I refused again, BBB closed the complaint with the following observation:“The business addressed the issues within the complaint, but the consumer either (a) did not accept the response, OR (b) did not notify BBB as to their satisfaction.”So, the BBB acted as judge, jury, and executioner to decide that (A) the company had responded to my issues, and (B) the consumer was at fault for not accepting the company response.If they wanted to be fair, unbiased, and neutral, this is what they should have said:"The consumer and business exchanged their positions and issues but couldn't reach an agreement. The consumer is dissatisfied with the business response".A completely useless and biased organization that is a protector of companies, not of consumers.
