I had a problem with Falcon Insurance that was given an A+ rating. Falcon insurance is a scam insurance company that offered $1200 for a settlement for damages near $8000. Eleven months later $10000 because of Falcon playing games. I am having to take the driver to court. The BBB did not even acknowledge the fact that this scam company received a demand for payment from my attorney and ignored it. Driver was 100% at fault, slams into my truck, and they lied despite proof on my end that they were. Falcon does not and has never acted in good faith. That they receive complaints and never post the real story indicates where their priorities lie. Not with the person complaining. The BBB is as much a scam as Falcon Insurance.