After receiving an email that my book had been delivered, I went looking at my door, my neighbor's door and my mailbox - it was not there. I checked all the places again after 24 hours and still no book. I took the delivery email along with my purchase receipt to the BN store and asked for some assistance. I was told by the mgr to call UPS. I said I bought the book from BN after a clerk there told me I could order and pay for a book and have it shipped to my home. My dealing is with BN not UPS. So, I asked for a refund. The mgr (sandy/red-haired lady) told me again to call UPS and I said I would not do so - I want BN to refund me. Which she finally agreed to but then rudely said and 'if the book shows up just keep it because you have a free book from us'. Now she is accusing me of stealing???? Her demeanor from the outset was rude she was unhelpful from the start which made me mad. Lousy mgr skills and worse brand representation skills. I was at the Orlando, FL Sand Lake store on 10/7/2022 at about 3 PM. You should coach that mgr - she is doing you no favors. I still would like the book - I love BN but will never use the shipping service again. You should discontinue that too if you are not going to manage it such that it actually delivers items ordered, or BN will actually help customers when things go wrong.
