They charged me 5 times for an ebook they never sent to me! I purchased, I was charged 5 times, they did not deliver the ebook. They said I wouldn't be charged - I was 5 times! Still waiting on a refund or for them to provide the order. Made a complaint and request for refund - no response. Terrible service!!! Will never, ever use or recommend B&N again! This once reputable business are now crooks and thieves!
