My daughter ordered an ebook for college and was unable to see her order on her order status page, nor was she able to see the ebook on her purchased ebook page due to an system update. When she called, she was told there was a system update happening and the rep stated did not know when she would have access. In addition, when asked to get a refund was told that the rep was unable to do so because of the system update. However, I requested to speak to a supervisor who was able to provide a refund. Highly dissapointed! The website should have indicated that there was a system update and my daughter should have been able to get a refund as soon as she requested one as she needed the book immediately for school. This is not like Barnes and Noble so we are very dissapointed. Please consider letting customers know when there is an update. Students need their books when they need them.
