As I was in the slow painful process of recovering my files from a failed drive you have about 30 days to recover it all before the system deletes it all, now with a slow connection this was impossible and I talked to them about extensions of time and they say just remove the drive from your back up and it will stay there for another 3 months which would have been plenty of time.logged in only to be absolutely mortified that the T drive is missing from online service. With my slow connection it was going to take a long time to recover my files. I have lost files dating all the way back to 2005 now... Entrusted with what I thought is supposed to be peace of mind knowing my files we're safe on the cloud. This does not seem to be the case and unless there was a way to get the T drive content back I will be closing my account… and leaving an honest review for not receiving exactly what I paid this service for. What is the point of an online cloud backup service when they delete your files after a month of being unplugged? I tried doing what they said by un-listing the drive to “buy me more time”. Yet here I am now… It deleted my files now it seems. You cannot plug back in a hard drive with mechanical failure...That would just be foolish and make whatever it was scrapping itself against even worse inside the drive itself. Now I am going to have to take my broken drive to a data recovery center and hope that all my data can be recovered which is going to be a costly method of recovery (Probably going to be cheaper than their "send you a hard drive with your files on it" for 100s of $$ ££s. Unless I can get these files back if they have a backup of them somewhere because they are no longer on my account I will be closing my account and leaving a review based on my honest experience with them. I will admit that correspondence with support has been very prompt and fast and that's fine but its the system itself is the problem, The system saying that it is deleting your files after 30 days if you "dont plug it back in" is an absolute joke! again how can you plug back in a hard disk that's suffering mechanical failure and scraping itself inside making what could potentially be recovered later impossible. Another thing I did try even bought a replacement "T drive" and it was in windows set up the same as the other and the system still claimed it was "unplugged" I thought that it could have prevented that but it did not and was treated as a separate "T drive" to the other.I have now potentially lost over 12 years of files and memories that I wanted to retain unless I take the drive to an expensive data recovery center.My experience with BackBlaze's "System"...Sean
