backblaze

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Fine unless you have a problem with anything

Fine unless you have a problem. My files were "safety frozen" by Backblaze, so it did not back up my files. I tried to unfreeze and could not, so I called technical support. After about 45 minutes on phone with them they insisted the problem was that I had no Internet protection. I said that was not correct and I could see Bitdefender was active on my MAC. The said they were the technicians and I needed to listen to them. I said fine I wanted to cancel and they told me that I had to pay them $100.00! When I said that was not part of the contract and why did they think that - they hung up on me! Technical support was not helpful and rude. After they hung up on me I called Bitdefender and they were wrong because it is running on my machine. I am so angry that I intend to post reviews wherever possible about this.

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Date of experience: Feb 09, 2019