Finally rid of them. Took quite awhile, and wasn't easy. Couldn't delete the payment method because I had an active computer. Once the machine was deleted, then couldn't remove the payment method because there were active licenses. Finally deleted the licenses and was able to delete the payment method. I saw someone mention below the adjective "faceless". Perfect way to describe this company. One of these cloud-based companies that have pretty much no technical support and work as hard as possible to avoid interaction at all costs with their customers. It's a very common business model, but it doesn't have to be that way, if people would punish these types of companies by witholding their business from them. There is one thing they have done - probably as a reaction to the many people who have complained that they lost their data - now you can "extend" the amount of time your computer can be idle before you lose your data. Hmmm. OK, but for me, too little, way too late.
