I have use BB for several years and have overall been pleased with their product. They saved me 3 times when I had external hard drives crash and needed to recreate them. I had a new harddrive in just a few short days.My only complaint is their customer service. They do not do online chat or a phone call. Only email. When I have issues I do not have 12 hours to sit and wait by the computer for a response that usually does not remedy my problem. I respond to that email only to wait another 12 hours for another response.... I hate to leave them because their product has worked for me but their lack of online help may be the straw...
