Awful service. None of my most important information was being backedup and then they make it impossible to stop your auto-renew. The only way to prevent future billings is to fully cancel your account, including deleting all information and backups, even though you may have almost a full year left on your subscription that you already paid for!There is zero customer service - they are impossible to communicate with and will not help you in any way. They also can't even do a regular business invoice.Overall a horrible service.