Overall a reasonable cloud with many features, tho an outdated interface. But when something goes wrong you're on your own. Was about to get charged for November via card payment, as usual. Got an email, payment failed as card expired.Alright no big deal, I just login and update to my new card and pay what I owe. But jokes on me, account suspended for abusing aws service. No further information.What's this about I thought, looked for ways to contact support and see what had happened. Every single method to do so requires login, which can't be done because my account is locked.Then after 30 minutes of looking I found a contact form page used for people unable to login, just like me, great I thought, filled in the form, including which account it was about. Immediately got a automatic response, we're not allowed to talk account related matters over email, you have to login...Been a few days now, no human response, no way to contact someone who actually understand this very simple problem and might help to fix it. Well, guess I just take my business elsewhere as I can't pay so all my customers data might disappear at any point in time, because right now they're playing Russian roulette with my business which I hate to admit relies too much on aws.
