-- The worst experience of my life! One day in June (2022) I did a Google search for a free Text-to-Speech app. AWS came up with a link to a free service that did Text-to-Speech. I've heard of Amazon Web Services. I have Amazon Prime. What could go wrong?-- Clicking that link was like going down a rabbit hole. Page after page, form after form, setup the craziest login I've ever tried to use. In fact, I could not get the login to work at all. After a day or two, I gave up. I'm not that technical. I'm retired. Not motivated to get so involved.-- I started getting emails from AWS. I thought they were just chasing after me, like companies do. I ignored the emails.-- A few days later, I was checking my credit card statement and saw a charge for $208 from AWS.-- For the life of me, I couldn't understand it. I finally read the emails - Irregular account activity ... yada yada ... no real explanation.-- But the only way to get any answers was to login to the "account." It took another day or so for me to get the login to work - actually, found an MFA work-around that was a pain. But I got in.-- No help. Opened a ticket. The nightmare began. For the next couple of weeks I got ticket response after response telling me to do this that and the other thing to this database. I tried telling them COUNTLESS TIMES I don't know what any of this is. I'm not technical. Just cancel whatever it is and give me my money back!-- Oh no. The burden is on me to reconfigure this technical jungle before they can even look at the charges. SUCH BS!!!-- Hours and hours spent trying to follow their crypto-seeming instructions. Getting corrected, I didn't do this. I didn't do that. FRUSTRATING!!! Running blind. I don't know this stuff. I don't know how this got created in the first place (hacker, I found out).-- JUST CANCEL IT AND GIVE ME MY REFUND!!!-- I canceled my credit card and flagged the charge as soon as the nightmare started. But AWS - sheesh! -- About week ago, I finally got a real human on the phone. It seemed everything was good. They were waiting for some thing to reset or recognize a change or something. I don't know. Since then, I received a couple emails telling me the billing issue would be looked at as soon as the whatchamacallit was complete.-- Today I got an email with a new set of links to instructions to do a bunch more stuff in this database thing. I said, "NO. JUST CANCEL IT AND GIVE ME MY REFUND!!!"-- Oh no. AWS won't even look at the billing question until I do these things to their database - something about setting up aq secure cost and billing monitor or something. Frankly, that just sounded ominous to me.-- "NO. JUST CANCEL IT AND GIVE ME MY REFUND!!!"-- I got them to call me. Same stuff. I have to do these things before the billing question can be addressed. I said, "Supervisor." There is no Supervisor. I said, "NO. JUST CANCEL IT AND GIVE ME MY REFUND!!!"-- Email says, they can't do anymore. Closing ticket. I replied, "NO. JUST CANCEL IT AND GIVE ME MY REFUND!!!"-- Called my credit card company - gave full report. AWS has until August 5 to respond to my CC company.-- Finally, did some research. I AM NOT THE ONLY ONE WITH THIS PROBLEM. AWS IS A CRIMINAL ENTERPRISE, OR BORDERING ON ONE. THE AMOUNT OF COMPLAINTS, THE RANGE OF COMPLAINTS. BEZOS, NEXT TIME YOU GO INTO ORBIT, DON'T COME BACK.
