We operate multiple servers online, and recently faced significant downtime due to a DDoS attack originating from Amazon AWS IP addresses. After reporting the issue to AWS and submitting the requested log files, we received no further communication for several days, despite sending multiple follow-up emails. During this period, our servers and entire network remained offline, causing major disruptions.When AWS finally responded, they requested additional log files, which we promptly provided. However, once again, there was radio silence for days with no meaningful progress.In the end, we were forced to implement our own solution by blocking all traffic from AWS IP ranges across our entire network. Unfortunately, the lack of timely and effective support from AWS prolonged our downtime and made the situation far worse than it needed to be.
