I have been a fan of AVG for many years. The constant sales push is irritating, and got beyond a joke when the system kept nagging me to purchase licences I already had. When one product clearly didn't work I went through the laborious process to seek a refund - much more complex than the purchase process. When nothing was heard after 3 weeks, I phoned - it was this experience that prompted the review. The first 3 minutes were spent with a chatbot, the next 5 with an operative that couldn't help. The final 10 were spent with someone who told me that the case had been closed without being processed because I hadn't followed up with them! They then tried every trick in the book to transfer the payment to other products before reluctantly agreeing to a refund. They need to:Stop trying to sell products customers have already bought.Make the refund process as easy as the sales processProcess online refund requests, not just hope people will forgetOffer loyal customers the chance to opt out of the nagware
