We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.
