I purchase a plan upgrading from $30 to $50 only to discover that it couldn't not work with hotspot within less than 36 hrs i call the store at 19199 Golden Valley Road , who state that they could upgrade if i showed up. When i did they ended up disconnecting the line and losing the $50 plan , after 3hrs and 3 esims i was told i had no option but to buy anew plan unless am willing to go away with my line dead and no plan till monday . Monday i was tossed between two people and by tuesday they started rejecting my calls and eventually by friday they had blocked it and was only going to voicemail . I call AT and T and the next thing i hear is they don't deal with issues from their agents and when i insist they tel me there is a no refund policy . Finally am given a ticket which turned out to belong to some one else , and an email belonging to the outsourced company in asia or india . The person on the other side hardly knew what happens in America and was eager to get me off the complaint . I feel the brand is too big for customers
