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Been with At&t for over 20 years...but not anymore!

Been with At&t for over 20 years. It used to be a good company as far as pricing, service, and customer service. Now they are price gouging, have average service coverage, and provide an embarrassing excuse for customer service. 3 years ago they canceled my plan without my permission and against my request. Then told me they couldn't undo it so they offered me a "NEW" more expensive plan with less data. I felt totally ripped off and I know they only did it to up my monthly charges. Now they treat me like a new customer (like trash) and this month shut off me service (accidentally) and won't refund me the charge to turn it back on. They are the worst cell provider and I Do Not recommend anyone to sign up with them!!!!!

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Date of experience: Feb 13, 2024