I was in the process of changing my cell service to AT&T. On March 17,2024I was told a new sim card had been sent via Fedex. I didn't receive it. Last week I called AT&T and was told the new sim card was being held up by Fedex. The CS rep told me they could make the transfer the sim card electronically. It would take 15 minutes. I was offered a Iphone 14 at $5.99 a month for 36 months. I agreed to this. On the same call two hours and four service reps later, AT&T shut my phone down and canceled my T Mobile service. I had no way of sending or receiving calls or text. I drove to an AT&T store. The young lady had my new sim card set up in about 10 minutes. I told her I would like to take advantage of the new phone offer. I picked out a phone and she couldn't get it to process for the sale. She asked a supervisor for help. He looked at the transaction and said it wouldn't process because I didn't take the new phone when I transferred the service. How could I complete the process of buying the new phone when the service hadn't been completed and AT&T shut my phone down? He said, I would have to call CS and speak with a supervisor. I did. When I finally got to speak with a CS supervisor I was told there is nothing she could do because I didn't accept the new offer when I changed the service. Which again, I couldn't do as AT&T shut down my phone. The supervisor did offer me a couple of unsatisfactory options. None of which would result in me getting the original iphone 14 offer. This was simply a bait and switch tactic. I wish I hadn't changed my service.
