I got this service with the idea that the hot spot would be a good fit for my partner and I. At the end of this fiasco, we ported his number (I got a new one, it was easier) half way through December. I called the company once we ported his number on the 17th of December. On the 12th of December, we paid the prorated bill for November. I have been receiving bills from ATT for November, AND the partial month of December for 5 months now. I have been trying to call them, however, when I called the number referenced on the paper bill, I was repeatedly told by the automated system that my phone was not through ATT (duh.) and to call MY service provider. This is unhelpful, if ATT wants money. I finally reached a customer service agent today, who told me that my bill was prorated and that the payment in December was therefore NOT for November. After being talked down to like I don't have a college degree (in accounting, and I do) I finally just gave up, and gave them and EXTRA month, plus the partial. As a side note, I spoke with the company when I got the first bill after porting the number, made the partial payment, and was told we were all set. Apparently, this call was lost, as was the payment. There are some serious billing issues in this company. I have found better, cheaper, completely unlimited service at a different company (Visible, in case you're wondering) for less than half the going rate of crap service and double billing from ATT.
