A year ago we purchased 2 smartwatches. Little did we know one was out on an account that was supposed to have been closed. We never received a bill until we got a collection notice for $1600. We contacted them and were told we had to pay it. After many calls and many representatives we were told that they dropped the ball and didn’t close the account like they were supposed. They took care of everything but the watch. They refuse to add it to our correct account so we can start paying on it. Now we are left to pay a bill that should have never been in the first place. This is also preventing us from being able to upgrade. They need to own up to the mistake and fix this with no money out of our pocket other than the monthly payment on the watch.
