Absolute joke. I’ve been lied to multiple times by their representatives over the years and provided horrible customer service. The latest was signing up for their cruise line package which provided zero coverage and having to pay separately on the cruise for a phone package. When I called the representatives to ask about a credit the manager lied and said they couldn’t see usage and that they could only provide a 50% credit when the last representative said they could do 100%, but I could potentially incur charges.Her name was Kimberley and she couldn’t provide a last name, employee id or any information to provide any accountability to her company. No wonder the customer service is so bad. I’ve seen it before with promotions, in store and other opportunities too. It’s a shame how terrible that deceit is standard practice here. Your customers deserve better. It’s not that hard to do the right thing, and your team consistently does the exact opposite. Such a shame.
