I even wonder if it's worth to write areview and if anybody at ATT cares....Poor, ignorant and abusive customer service all in all. Everytime I deal with them I have to take half aday off of work! They keep you on hold for hours, promise to call you back if disconnected and nobody calls back....I am trying to return 2 trade in phones for a month now!!! each customer agent tells me different promises and claims, and I am still being charged for the devices!!! Today I found out for the first time that there is a "trade in department", but they just closed for the day when i was transferred to them.... This was after 2 hours of being on the line with a representative!! It looks like the people that work there do not have any authority or any knowledge of any issues, and they are just reading from a script a few sentences that they are 'allowed" to say!!! I am so tired dealing with them.... I wonder if anybody will bother to get back to me.
